A (non-musician) friend forwarded this to me. Allegedly, a musician named Dave Carroll had his $3500 Taylor guitar damaged by UAL baggage handlers. Mr. Carroll tried for about a year to get United to replace his guitar, but they just blew him off. So he made a music video about the saga. At just over 4 1/2 minutes, it's a tad long, but it's still funny. Sort of.
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And only hours after posting the video, and appearing on a panoply of national news outlets, UA was all over themselves to buy him a new guitar, apologize, and prostrate themselves on the alter of forgiveness.
Power to the (internet) people...
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